Privacy Policy

Last updated: November 13, 2026

Who we are

Charu Beauty Spa (“we”, “us”) is a massage and spa business at 157-A, St Theresa St, Opposite Pothys, Pondicherry 605001, India. You can reach us at charubeautyspa@gmail.com or +91 95976 21094. This policy explains how we collect, use, share and protect your personal data when you visit this website, call us, message us on WhatsApp or book a treatment.

Information we collect

When you book or contact us: your name, phone number, email address, the treatment you choose, your preferred date and time, and any health information you give us so we can treat you safely (for example allergies, medical conditions or pregnancy).

When you use this website: the pages you view, the device and browser you use, your approximate location (derived from your IP address), and the buttons you tap, such as call, directions and WhatsApp.

Cookies and similar technologies: see “Cookies and analytics” below.

How we use your information

We use your information to:

• confirm, change and remind you of appointments;
• respond to your calls, messages and enquiries;
• provide the treatment you book and keep our records safe;
• understand how the website is used and improve it;
• measure how well our advertising works;
• send offers and updates, only where you have agreed to receive them; and
• meet our legal and tax obligations.

We do not sell your personal data.

Cookies and analytics

This website uses Google Tag Manager, Google Analytics 4 and Google Ads. These tools may set cookies and record actions such as viewing a page or tapping our call, directions and WhatsApp buttons. Google uses this information to report on how visitors use our site and to measure our advertising.

Where the law requires it, we ask for your consent before setting advertising cookies. Until you make a choice, Google’s tags run in a restricted mode that does not set advertising cookies. You can withdraw consent at any time by clearing cookies in your browser, and you can also block cookies through your browser settings.

Google’s own privacy practices are described at policies.google.com/privacy. You can opt out of Google’s advertising personalisation at adssettings.google.com.

Google Maps

Our page embeds a Google Maps view of our location. Loading it sends your request to Google, which handles that information under its own privacy policy.

WhatsApp and phone calls

If you message us on WhatsApp, Meta (WhatsApp’s operator) processes that message under its own terms. If you call us, we receive your phone number and the content of the call as needed to serve you.

Who we share information with

We share information only with:

• Google, as described above, for analytics and advertising;
• our website hosting provider, to keep the site running;
• our appointment and payment providers, where we use them, only to take and record your booking or payment; and
• authorities, where the law requires it.

How long we keep information

We keep booking and treatment records for as long as needed to provide our service and to meet legal and tax requirements. Analytics data is kept only for the period set in our Google Analytics settings. Marketing messages stop when you ask us to stop.

Your rights

Under India’s Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal data we hold about you;
• correct inaccurate data;
• delete your data, where we no longer need it for the purpose it was collected for or for legal reasons;
• withdraw your consent at any time; and
• raise a complaint with us first, and then with the Data Protection Board of India if you are not satisfied.

To use these rights, email charubeautyspa@gmail.com. Withdrawing consent does not affect processing we carried out before you withdrew it.

Security

We use reasonable technical and organisational measures to protect your personal data against unauthorised access, change, disclosure or loss. No system is completely secure, so please tell us straight away if you think your information has been misused.

Children

Our services are not directed at children under 18. Please do not give us a child’s personal data unless you are their parent or guardian and are booking for them.

Changes to this policy

We may update this policy when our practices change. The “Last updated” date at the top will change whenever we do.

Contact us

Charu Beauty Spa, 157-A, St Theresa St, Opposite Pothys, Pondicherry 605001
Email: charubeautyspa@gmail.com
Phone: +91 95976 21094